The CCG has a legal and moral responsibility under the Equality Act 2010 to provide any of its documents, leaflets, electronic resources etc in an alternative format if requested. Currently we try to ensure our materials are written in ‘plain English’, but there is more we can do to ensure our approach is equitable and our materials are accessible to all.
In June 2015 the Standardisation Committee for Care Information (SCCI) approved a new ‘accessible information standard’ (SCCI1605 Accessible Information). All organisations that provide NHS or adult social care must follow the accessible information standard by law (under Section 250 of the Health and Social Care Act 2012).
More information on the Accessible Information Standard can be found on the NHS England website.
The CCG Accessible Communications Policy Summary sets out how we aim to communicate with people in a way that they understand.
NHS Choices has a facility which allows pages on their website to be translated. Click on the ‘Translate’ tab at the top right and choose from over 70 different languages.