Listening to you

Thank you for telling us what you think!

We listen to your opinion and act upon it. Please see examples below where we have listened to your comments as part of our engagement:

We also listen to you through Patient Stories. These give us an in-depth insight into a patient’s care and experience. These are presented at our Governing Body public meetings. Some examples are given below:

Patient Stories

Where possible at the publicly held Governing Body meetings, we invite patients or patient representatives to share their experience of using health and care services directly with Governing Body members. As one of our members recently remarked, 'These powerful Patient Stories are making real, the day to day realities of people and are an opportunity for our members to hear first-hand experiences.'

Patient Story March 2018:

Patient Story January 2018: Nursing Homes - Short stay discharge and 'Red to Green' implementation - minutes here.

Patient Story November 2017: Listening to Children and Young People - minutes here.

Patient Story September 2018: The Last 1000 Days - minutes here

Patient Story July 2017: Complaints Process (Wye Valley Trust) - minutes here.

Patient Story February 2017: Safeguarding and partnership working across health and social care - minutes here.

Listening to your feedback

You said  

We want to receive care closer to home.

We did

Set up 'Virtual Wards' delivered in the patients' own home based on hospital care and treatment.

You said

Autism services in Herefordshire for adult service users do not always meet local needs.

We did

Met with service users to understand their experiences. Joint working with local authority to develop a clear strategy and plan to address feedback. [February 2014]

You said

Diabetes patient hand held records could be improved - updated 21 Feb 2014.

We did

Sought feedback on how improvements could be made, and improved records. Ongoing evaluation in progress to ensure records are effective for service users. [February 2014]

Your responses

"I haven’t felt like this many people have cared about me before, thank you”

"This is marvellous service and all the staff I have met so far are fantastic”

"When you say you’re going to do something you do it”

"I’ve have had a full night’s sleep after your initial visit which is the first time in three months, because I feel someone is there for me and to help me feel better"

Have your say

We welcome comments from service users/carers and staff about the local services we commission and have developed a number of ways in which you can tell us about your experiences. Contact This email address is being protected from spambots. You need JavaScript enabled to view it. for further details.

If you require any of this information in an alternative format please call 01432 260618 or see our Accessible Information Standard for more information..